VACANCY: GUESTHOUSE MANAGER

Vacancy: Guesthouse Manager

Location: Mokopane

​The guesthouse manager position entails the day-to-day running of the guesthouse.

Applications:
Must Include : Detailed CV and Head and Shoulders Photograph
Apply by sending application : The Manager : admin@thedoorsinn.co.za

Remuneration:
* Market Related /Negotiable Salary offered for the correct candidate
* Accommodation - Live in
* Other benefits will be discussed during interview

Qualifications and Experience Required:
* Tertiary Hospitality / Lodge Management Diploma or Similar - advantageous
* Good Hospitality management experience
* Excellent written and verbal English communication skills
* Must have at least 5-8 years' experience in management of guesthouse / Game Lodges
* Highly computer literate and familiar with booking and financial systems
* Proficiency in financial reports and stock controls
* Thorough knowledge of staff management and labour legislation
* Knowledge of the local Adventure Travel Industry - advantageous

Skills and Attributes Necessary:
* Demonstrated leadership skills and ability to foster teamwork
* A commitment to internal and external customer satisfaction
* The ability to work in a team environment
* Ability to work under pressure and juggle multiple tasks
* Problem solving and decision making capacities
* Ability to delegate
* Outstanding organizational and interpersonal skills
* High standards of customer service
* Flexible and thrives on change
* Reliable and responsible
* A sense of humour and a smile!

Main Responsibilities:

*The guesthouse manager position entails the day to day running of the guesthouse
* Deliver excellent customer service, at all times
* Manage staff and contractors
* Ensure service is offered quickly and efficiently, meeting our standards
* Keeping the facilities, and any other related areas well stocked, clean and tidy, at all times
* Ensure that all systems are utilised throughout every transaction and run correctly
* Keep up to date with current affairs, promotions and any new products
* Make guests aware of all health and safety issues.
* Interact with customers to ensure that they are treated as individuals and not just another number
* Maintain personal customer service knowledge by completing in-house training and workbooks
* Always adhere to all company policies and procedures
* Carry out instructions given by the management.
* Be friendly, smiley, sociable and welcoming to our guests thus creating a great atmosphere
* Remain calm, patient and polite, whenever receiving customer feedback
* Be helpful and go out of your way to help our guests
* Actively manage website and other social media communication and marketing platforms
* Ensure that laundry staff are doing their duties
* Checking of rooms before guest check in
* All maintenance related issues
* All housekeeping related issues.
* Food & beverage Operations - Menu creation and costing
* Stock Takes

Apply before Friday 23 June 2017.

If you do not received a response within two weeks, your application was most likely unsuccessful.